Shipping policy
Shipping Policy
Where we ship
We ship Australia-wide and to all countries internationally. In rare cases, a destination may be unavailable because of local restrictions on shipping fragrance.
Processing time
Orders are usually dispatched the next business day. During busy periods, dispatch may take 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.
Shipping method and delivery times
All orders are sent with Standard Shipping + Tracked. Perfume is classed as a dangerous good (flammable liquid), so domestic orders travel by road.
- Australia: 2–7 business days after dispatch
- International: 2–10 business days after dispatch
You'll receive a tracking number by email once your order ships. Delivery times are estimates only and may be affected by carrier delays, customs or peak periods.
Shipping costs
$12 flat rate for all orders, both Australian and international.
Customs, duties and taxes
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the customer's responsibility and aren't included in our prices or shipping costs.
Local pickup
Free pickup is available from Parafield Gardens, SA. Select "Pickup" at checkout, and we'll email you when your order is ready to collect.
Address errors
Please check your shipping address before placing your order. If an order is returned to us because of an incorrect address, re-shipping costs are the customer's responsibility.
Lost or damaged parcels
If your tracking hasn't updated in 7 business days, or your parcel arrives damaged, email us at noveauparfums@gmail.com with your order number and photos. We'll follow up with the carrier and arrange a replacement or refund. See our Refund Policy for details.
Questions
Email us at noveauparfums@gmail.com.
